Replacement Policy
We want you to receive your tech accessories in the best possible condition. If you receive a damaged, defective, or incorrect product, we are here to help.
Eligibility for Replacement
A product may be eligible for replacement if:
You received a damaged product.
You received a defective or non-functional product.
You received a different product from what you ordered.
The product has a manufacturing defect covered under the applicable product warranty.
Replacement Period
Replacement requests should be submitted within [3/7] days of receiving your order.
Requests submitted after this period may not be accepted.
Unboxing Evidence
For damaged, incorrect, or defective orders, we strongly recommend recording a clear unboxing video when opening your package.
The video should clearly show:
The sealed package before opening.
The product being removed from the package.
The condition of the product and packaging.
This may be required to verify damage or incorrect items.
Products That Cannot Be Replaced
A replacement may not be provided if the product has been damaged due to:
Accidental or physical damage caused by the customer.
Improper use or installation.
Water or liquid damage, where applicable.
Normal wear and tear.
Unauthorized modification or repair.
Damage caused after delivery.
Products that have been used, altered, or damaged by the customer may not qualify for replacement.
Wrong Product Received
If you receive an item different from the one you ordered, please contact us as soon as possible. After verification, we will guide you through the replacement process.
Defective Product
If a product stops working or appears to have a manufacturing defect, our team may ask for photos, videos, or other information to verify the issue.
If the issue is confirmed and the product qualifies under our policy, we will arrange a replacement according to our available stock and applicable terms.
Replacement Shipping
If the replacement is approved because we sent a damaged, defective, or incorrect product, we will provide instructions regarding the return and replacement shipment.
How to Request a Replacement
To request a replacement, contact our customer support team with:
Order number
Name and contact number
Description of the issue
Clear photos/videos of the product
Unboxing video, if available
Our team will review your request and guide you through the next steps.
Important Note
Replacement approval is subject to verification. We reserve the right to reject requests that do not meet the requirements of this policy.
For any questions regarding replacements, please contact our support team through the contact information provided on our website.
